FAQ

I can't decide what to buy!  Send help..!

If you're feeling a little undecided or would like advice to style your pet, we're happy to help!  Please feel free to DM us if you would like any help at all with any stage of your order.  We're always more than happy to lend our thoughts and enjoy styling to suit dogs & cats!

 

Are the snoods really all handmade..? 

Absolutely!  All snoods are handmade to order, unless of course they’re sale products, in which case they may have been created primarily for product photography purposes.

 

Due to the nature of handcrafting, there will of course be slight 'quirks' to some handmade products, however we see these as 'beauty marks' of charm, character and uniqueness - something that differentiates us from the mass-produced products.  We pride ourselves on the ability to make something out of nothing with our bare hands and tools of the trade.

 

What is your processing time for orders..?

The standard processing time is 1-2 weeks, however at busier times this can of course increase.  Please keep any eye on our Instagram stories for any changes/updates to the processing time or contact us if you'd like an accurate estimation for your order.

 

What are your shipping options..?

 

UK - Royal Mail 2nd Class 

UK - Royal Mail 1st Class

UK - Royal Mail - Tracked 48

UK - Royal Mail - Tracked 24

UK - Apparel - Royal Mail - Tracked 48 

INTL – Royal Mail Tracked & Signed For

 

All prices are shown at checkout and reviewed periodically to be in line with current pricing.

 

Please allow up to 14 working days (20 working days if International) after receiving your dispatch notification before contacting us if your parcel still hasn't arrived with you. 

  

What is your customs/duty/import charge policy...?

Taylor & Wild will not be held liable for any customs/import charges or delays, imposed as a result of international postage or in the event your parcel is held at customs.  All fees with regards to customs/duty/imports are the responsibility of the customer.  Please see our Shipping Policy for further info.

 

Please note that with effect from 1st July 2021, all customers in Europe may face additional value added tax (VAT) charges on receipt of their order, in addition to customs/duty/import charges.  After July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.  These charges are to be paid by the customer on receipt of the order.  Placing an order with us is the customer's acceptance of this.

 

What is your returns/exchange policy...?

Please see our Return Policy for further info.

 

Can I leave a review..?

Of course!  We'd be delighted if you did!  Head to the bottom of the home page and click on the Trustpilot link to review our products and service. 

Please note that in line with the General Data Protection Regulation (GPDR), Trustpilot will securely collect information regarding you and your purchase, from our database to enable you to leave a review.  

For more info, please visit: https://support.trustpilot.com/hc/en-us/articles/360000306528--How-do-we-protect-your-data-

  

 

How wide are the snoods..?

As standard, our snoods are approx 4"-4.5" wide (approx because all of our snoods are handmade, so there will naturally be slight variations).  We do also look to see your dog's breed if you've left an Instagram handle so that we can make the correct judgement for the most suitable height measurement (i.e. a 16" neck Greyhound will require a taller snood than a 16" neck French Bulldog!).

 

We can of course make an order narrower or wider as per your request - just leave a note at the checkout process or DM us & we'll be happy to customise this to suit your preferences.

 

How do I care for my Taylor & Wild Flower Crowns/Collars/Corsages..?

Flower crowns/collars are decorative ‘ornamental’ accessories and have not been designed to withstand adventures or water, we create them with the idea in mind that they are for us as a photography prop, so please take great care when using your flower crown/collar as they are fragile, despite us making them as durable as we possibly can.

 

Flower crowns/collars are made using small parts and various wires, and over time these wires can of course loosen, therefore vigilance must be exercised at all times during use.  We would strongly recommend checking your flower crown/collar thoroughly before each use, as parts can naturally move over time and with use.

 

We would recommend storing your flower crowns/collars by hanging them up by the bow, so that the flowers and foliage do not get squashed and lose their shape.

 

PLEASE NOTE:  It’s very important that pets and/or children are not left unattended whilst around flower crowns/collars/corsages.  We will not be held liable for any injury or harm caused as a result of neglecting to supervise whilst in use or for failure to check that the accessory is in perfect useable condition.  It is the customer’s responsibility to verify that the product is fit for use and will not pose a risk of injury, before deciding to use the product.  Taylor & Wild will not be held liable for any injury or harm caused as a result of the customer neglecting to exercise full responsibility as set out above in terms of the use of our flower crowns/collars/corsages.

 

How do you suggest I clean my products..?

We would always recommend hand-washing your Taylor & Wild products to promote longevity of your items, however a 30 degrees wash cycle (with a low spin setting) is fine for cleaning heavily soiled cotton, linen, wool & velvet products.  We would recommend gently reshaping whilst damp and allowing to dry flat.  

 

An iron on a low heat can be used on our cotton and cotton/linen fabrics only.  Do not iron velvet, wool or faux fur.

 

Charms should be removed prior to washing to protect them from scratches/discolouration. 

 

Due to the nature of our wooden brand tags, they should not be soaked in water for prolonged periods, otherwise they may distort.  Rest assured though - we know that most dogs love to jump into water, so our tags have been treated to withstand the odd submerge/splash/rain shower, etc!)

 

Faux fur products are strictly spot-clean only.

 

Why is the apparel shipping cost separate to the rest of my order..?

If you are ordering an apparel item and a non-apparel item, you will be charged separately for the postage of each.  Apparel will be sent from our out-of-house supplier to you and non-apparel items will be sent from us.

 

What's Klarna..?

Klarna is a payment method that allows customers to choose to pay later or split payments and pay over the agreed time.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

 

If you have a question that’s not listed above, please contact us and we’ll be happy to help.